Advanced Call Center Services:
Outsourcing call center services can prove to be pretty handy in saving the valuable production resources and time for small, medium and large companies and businesses. When these businesses hired the services of credible IT company, like Vital Aims Tech Solutions, then the company effective handles and managed all the call center operations with help of its own staff and team.
It is a fact that very high volume of customer calls can make life of employees very difficult, because they have to give enough time to each customers, so other customer have to wait for their turn.
The basic aim of outsourcing call center services is to save time and cost. The finding of the recent study revealed that by outsourcing the call center services, companies and business can easily save their 30-60% cost of their operations, which they were previously spending on managing the call centers by themselves.
The call center services offered by the Vital Aims Tech Solutions are both affordable and seamless. We have got the well-learned and dedicated staff that has already spent years in managing the running the call center operations of different companies and businesses operating across the globe.
The well-learned and experienced staff of Vital Aims Tech Solutions will also make extra effort in order to reduce the call abandonment ratio. So, it means that customers do not have to wait for hours in queue and all their calls would be answered in a timely manner.
By outsourcing the call center services, you can easily increase your company’s sales and growth up to 20-30%.
Salient Features of Call Center Support Services:
- Automatic Call Distribution or ACD
- Call Recording
- Call Control
- Report and Analytics
- Interaction History
- Seamless CRM Integration
- Business Hour Management
- Interactive Voice Response (IVR)
- Workforce management
- Computer Technology Integration (CTI)
- Call Whispering & Live Coaching
- Calling & Transfer service
- Desktop Notifications
- Power Dialers
- Skill-based Routing